Support
There are three places to reach us, split by what you are asking about.
| What | Where |
|---|---|
| Adoption — quotes above 1,000 consultations/month, test channel setup help, custom builds | 📝 Contact sales |
| Account, billing, refunds — anything that needs a record | 📧 help@talkbridge.io |
| Integration, API, CLI, webhooks — hands-on technical questions | 💬 Discord community |
Adoption inquiries go through a form — it asks about your volume, number of channels, and integration method up front, so there are fewer round trips. Email is answered by a person in charge. Discord is where the developers are, so answers come faster and you can also see what others have already asked.
Please prefix the email subject with
[TalkBridge]. Example:[TalkBridge] Inquiry about adopting a plan
The same address appears at the bottom of every screen in TalkBridge Center and on the documentation site, and you can jump straight to Discord from the chat widget at the bottom right of this site.
Order of inquiry
- Manual first — search this documentation site. Most questions about setup, integration, pricing, cancellation, and account deletion can be answered here. Also check the FAQ.
- Stuck while integrating? Discord — you can paste your code, settings, and responses there. Just never post secret values such as secret keys, tokens, or card numbers — it is a public space.
- Account and billing go to email — questions that require checking a specific account cannot be handled in a public space.
Including your account email, brand (channel) name, and the screen and time when the problem occurred in the email speeds up confirmation.
Inquiries that need human confirmation
The following cannot be answered by documentation, so we handle them by email.
- Quotes and contracts — Enterprise quotes (over 1,000 consultations per month), test channel setup help, partnership and contract discussions → Contact sales
- Account — checking the payment, refund, or subscription status of a specific account, changing the contact person
- Outages — service problems such as consultations not arriving or outbound messages failing
- Unreleased features and schedules — roadmap inquiries
For Kakao-side procedures, contact Kakao
Creating a KakaoTalk channel, business channel verification (review), and Kakao account issues are procedures run by Kakao, so TalkBridge cannot handle them on your behalf.
| What you want to know | Where to ask |
|---|---|
| Creating a channel · business review · Kakao account | Kakao Customer Center · Kakao Business Guide |
| TalkBridge connection · operations · billing | help@talkbridge.io |
| TalkBridge integration · API · CLI technical questions | Discord community |
For the full preparation procedure, see Preparing your Kakao channel.
TalkBridge's KakaoTalk channel is a product demo of Kakao SangdamTalk (Kakao's customer-consultation chat). Inquiries left there are not received, so please use email.