Account — Settings, Deletion, Channel Ownership
Settings
The Settings screen in TalkBridge Center contains only values that belong to the account (the business). Values that belong to a brand or channel (such as consultation hours) are handled in brand settings.
| Item | Details |
|---|---|
| Identifier | A unique value that distinguishes the account. It cannot be changed |
| Business name | Filled with a default value at sign-up and shown as-is on invoices and usage statements, so change it to your actual trade name. Even if another partner has the same name, accounts are distinguished by their identifier |
| Display time zone | The basis for every date and time shown in TalkBridge Center and for entering consultation hours in brand settings |
What to know about time zones
- The day boundary for billing is always midnight Korea Standard Time (KST). Changing the display time zone does not change how consultations are counted.
- Kakao SangdamTalk (Kakao's customer-consultation chat) doesn't receive time zone information, so operating hours are fixed to the Korean wall clock. That's why you enter consultation hours in the display time zone, but they are converted automatically to KST when saved and sent → Consultation Hours
Delete account
Go to Delete account at the bottom of the Settings screen. Before you confirm, the deletion screen first shows you what will happen.
Immediate deletion vs. scheduled deletion
| Status | Handling |
|---|---|
| On a paid plan | Scheduled deletion — the account is deleted on the end date of the current cycle. Until then, you can keep using everything as it is now, and the next recurring payment does not take place |
| Free (no paid payment) | Immediate deletion — processed as soon as you submit the request |
When you schedule deletion, automatic payment is turned off along with it. This prevents another month from being charged to an account that is about to close.
If you're within the refund period, get your refund first
If you're within 7 days of your first paid payment and haven't used a single consultation (the withdrawal-of-subscription conditions), the deletion screen shows a "You're still within the withdrawal period" notice. Deleting as-is forfeits the refund opportunity, so if you want a refund, request it first on the Billing screen and then delete → Refund
What can't be undone after deletion
- Your registered brands and Kakao Business Channel settings are removed
- All Slack, Discord, and own-service connections are severed
- Connection keys you issued can no longer be used
The reason is optional
There is a field to choose why you're leaving, but you can delete your account without selecting one.
While deletion is scheduled
- You can't change plans. The Billing and Usage screens show "Deletion is scheduled, so the plan can't be changed."
- [Undo cancellation] on the Billing screen does not lift the scheduled deletion. To undo the deletion, cancel the schedule on the deletion screen.
Cancelling scheduled deletion — you also choose whether to turn automatic payment back on
Before the scheduled date, you can press [Cancel scheduled deletion] on the deletion screen. At that point, you're also asked what to do about automatic payment.
- Keep using the service — automatic payment resumes (default)
- Keep the account only — no automatic payment. Once your remaining consultations are used up, consultations stop
Keeping the account and continuing to pay are separate decisions, so they're asked separately.
Once deletion is processed
A completion email is sent once to the account's primary email at the moment the deletion is actually processed. For immediate deletion, that's right after the request; for scheduled deletion, it's when the scheduled date has passed and it's processed. No email is sent when you submit the schedule → Email Notifications
Kakao channel ownership and transfer
A Kakao channel is owned by the configuration that most recently completed channel verification. If the same channel is verified again from another account or another brand, ownership moves there.
| Rule | Details |
|---|---|
| Owner | The configuration that most recently completed channel verification (verification code on the administrator's phone) |
| Previous configuration | Marked "Verification invalidated," and inbound and outbound stop for that configuration. It is not deleted |
| Reclaiming | If you verify the channel again from the previous configuration, it becomes the owner again |
| Frequency limit | Transfers that overwrite another owner are limited to 3 per channel per 24 hours. Re-verification of the same configuration and first-time verification are not limited |
| Propagation time | Up to about 1 minute for a transfer or invalidation to take effect on inbound and outbound |
When the person in charge has left or there was no handover
You don't need access to the previous person's account. When the new person in charge registers the same channel in their own account and brand and completes channel verification, ownership moves over and the previous configuration is invalidated automatically. Verification requires the Kakao channel administrator's phone, so secure administrator rights in the Kakao Channel Admin Center first → Preparing a Kakao Channel
The owner of the previous configuration is not notified separately. When changing the person in charge within your team, share this in advance.