Frequently Asked Questions
Getting started
Q. Can I use it without any development knowledge? Yes. In Simple Mode, you just pick one Discord/Slack channel and it connects with no server and no code. Development knowledge is only needed for custom mode, where you connect your own system. → Messenger support features · Get started with an AI app
Q. Do customers need to install anything? No. Customers simply start a consultation with your channel in KakaoTalk as usual. The only thing that changes is the tooling on the team side that responds.
Q. I do not have a Kakao channel, or I have not passed the business review yet. Creating a channel and business verification (review) are procedures run by Kakao. For reference, Kakao Business — Creating an official channel has the detailed guide. Once the review is complete, you can pick up in TalkBridge Center from the step where you stopped. → Preparing your Kakao channel · Setup steps
Q. Can I connect multiple Kakao channels (brands)? Yes. Add one brand per channel you want to connect, then connect one of your Kakao Business Channels to each brand — that is how a single account runs N channels (one Kakao channel per brand). The supported scope is up to 5 of your own brands, and running other companies' brands on their behalf (a reseller setup) is not supported. If you need more than that, let us know via Support — we handle it through a separate agreement. → Preparing your Kakao channel · Scope of multi-brand operation
Q. If I have several brands, do I need to pay for several plans? No. Consultations are not counted per brand — they are totaled on the one account you signed up with. So one subscription is enough no matter how many brands you manage: every brand draws from the same included consultations, and when they run out, new consultations stop across every brand. One thing to keep in mind: customers are identified per channel (brand) — a different Kakao channel issues a different user identifier, so even the same person is counted as a different customer on each brand (1 consultation per brand). → One plan covers all your brands
Q. Which do you support, Discord or Slack? Both. Your own service (webhook/API integration) is also possible. → Configuring inbound webhooks
Pricing
Q. How much can I try for free? When you sign up, you can try 3 consultations over 30 days for free. No card registration is required. This is a one-time trial, not a count that refills every month; once the period ends or you use up the 3 consultations, you continue operating on the Pro plan. → Billing
Q. How are consultations (messages) charged? The monthly plan includes a number of consultations, and you use them within that. There is no per-message charge and no post-billing — once the included consultations are used up, new consultations stop, and you can continue by upgrading your plan. The billing unit is 1 customer served per day = 1 consultation. → Billing
Q. Does the price go up if I add more human agents? No. Billing is based on the number of consultations, not the number of human agents. The price is the same no matter how many team members respond.
Q. Do unused consultations carry over to the next month? They do not. Any consultations not used by the next billing date all expire. However, when you upgrade your plan, the consultations remaining in the current cycle are added to the new plan's count (those also expire when the new cycle ends). Downgrades and Free trial consultations do not carry over. → Changing your plan
Q. Can I still get a refund after upgrading my plan? No. An upgrade payment is treated as an extension of service and is not eligible for withdrawal. And after you upgrade, the first payment is no longer refundable either. A refund is only possible within 7 days of your first paid payment and only if you have not used a single consultation from that payment. If you press upgrade while in that state, you will see a notice saying "get a refund first, then pay again for the plan you want". → Refund
Q. Does cancelling disconnect my integrations? It does not. When you cancel your plan, it switches to Free after the end-of-service date and no new consultations are provided — but your Kakao channel, Discord, Slack, and webhook integrations stay in place. You do not need to reconnect when you start again. → Cancel
Account and operations
Q. If I delete my account, does it disappear immediately? If you are on a paid plan, it does not disappear immediately. Deletion is scheduled for the end date of the current cycle; until then you can keep using it as-is, and the next recurring payment does not occur. You can cancel the deletion before the scheduled date. Free accounts are deleted immediately. → Delete account
Q. What happens if I do not set consultation hours? If you activate consultations with consultation hours left empty, they are automatically set to 24 hours, 7 days a week. Only when you want to narrow your operating hours do you need to set hours per weekday under Brand settings → Channel. → Consultation hours
Q. Can a person take over while the AI is responding? Yes. We support a flow where the AI agent responds first and hands off to a human agent when needed. → Self-build tutorial · Bridge skills
Q. How are data and security managed? The Agent Key is shown only once at issuance, and sensitive values are stored encrypted. Teams with strict security requirements can also choose the CLI approach, which runs on your own infrastructure. Let us know your specific requirements via Support. → Authentication · Webhook signature verification
Q. Do you support channels other than Kakao SangdamTalk? Currently, the primary channel is Kakao SangdamTalk (Kakao's customer-consultation chat). We cannot publicly share the expansion schedule for other channels, so please use Support.
Still have questions?
If you could not find the answer in the manual, send it to Support.