Setup Steps — Until You Receive Consultations
TalkBridge Center shows you on screen how far you've come and what to do next. The sidebar badge, the "Next step" guidance at the top of the screen, and locked menus all come from the same progress — whichever screen you look at, the same step is shown.
The 5 steps
| Step | What to do | Where |
|---|---|---|
| 1 | Create a brand — you need a brand before you can attach a channel | Brand settings |
| 2 | Register a Kakao channel — add a Kakao channel to the brand | Brand settings |
| 3 | Verify the channel — receive a verification code on the administrator's phone and complete channel verification | Brand settings |
| 4 | Connect where consultations arrive — connect Discord, Slack, or a webhook as the place to receive consultations | Integrations |
| 5 | Enable consultations — once you enable Kakao SangdamTalk (Kakao's customer-consultation chat), you start receiving consultations | Brand settings |
After step 5, you're done. When an end customer starts a consultation in KakaoTalk, it arrives at the destination you connected.
The Free plan is applied automatically when you sign up, so you can complete all 5 steps without registering a card. Register a payment method when you start a paid plan → Billing
The "Setup required" badge
If any step is still unfinished, a Setup required badge appears in the sidebar. Following the badge, you'll find a button that takes you straight to the remaining steps. Once all 5 steps are complete, the badge disappears.
If you have several brands, the step of the brand that is furthest behind is the account's progress. Even if one brand is complete, the badge stays if another brand is still at step 2.
Waiting for Kakao review — it's fine to leave and come back
Kakao Business Channel verification (review) is carried out by Kakao and usually takes a few days (up to 3–5 days). There is nothing you can do in TalkBridge Center during this time — the screen shows only a Waiting notice instead of the "Next step" button.
Your progress is kept on the server, so when you log in again after the review is done, you can continue from the step where you stopped. For how to prepare for the review and whom to contact, see Preparing a Kakao Channel.
What the "Enable consultations" toggle does
Enable consultations in step 5 turns on two things with a single switch.
- It starts receiving consultations from Kakao SangdamTalk, and
- It forwards incoming consultations to the destination you connected in step 4.
"On" is shown on screen only when both are on. If earlier steps are unfinished (no channel, not verified, no destination connected), the toggle is locked and guidance tells you what to do first.
Turning the toggle off stops new consultations from coming in. If you only want to adjust operating hours, set consultation hours instead of using the toggle — if you leave consultation hours empty and enable consultations, they are automatically set to 24/7.
Usage and billing are locked until integration is complete
If no brand is ready to receive consultations, the Usage and Billing screens are locked ("Available after integration is complete"). That's because there are no consultations to count yet. Follow the guidance at the top of the locked screen to finish the remaining steps, and it opens right away.
Next steps
- Set operating hours → Consultation Hours
- Plans and payment → Billing
- Let an AI app do the setup for you → Connect AI Tools · MCP Usage